What our Customers say...

Testimonials

We had a washing machine valve burst and it flooded the ground floor of our home. SERVPRO was quick to respond and quick to get things cleaned up. We had Dallas and Zack come to do the work. Very good job and very respectful and informative in what they found, what they were doing and why they were doing it. Couldn't ask for a better crew. I would recommend them to anyone that needs a disaster clean up.

SERVPRO of Cecil County is a great partner, very responsive, always there when you need them!

We had a slow leak in a refrigerator line, filed a home insurance claim, and called SERVPRO. Once multiple layers of flooring were being removed, they discovered black mold colonies that had been making me sick for the past decade! Lord only knows how long it had all been growing but I was never sick like this before we bought this house in 2012. (No, it was not all from the fridge line, not even close. It was from old leaks that were never properly taken care of prior to our purchase of the home, exacerbated by 5 layers of flooring providing space for water to seep into and nice dark conditions for mold to thrive.) I have new allergies, fibromyalgia and inflammatory arthritis, all likely due to the black mold. They had to completely tear out my kitchen and we are starting over. I'm so thankful they found it and eliminated it for us! Now it's time to rebuild and heal. I'd recommend them to anyone.

Dallas and Zack were great! I'm so glad my family will be breathing clean air now. These guys were friendly, polite respectable and relatable and were amazingly kind to my kids who were very curious in what they were doing. No hidden costs, no unexpected anything! I'm so glad I chose SERVPRO over the other companies! Thanks so much! Also a huge thanks to Michael Bailey! For his honesty and quick response and quick scheduling!

My initial contact with Kyler was very prompt and courteous and he scheduled us quickly. I appreciated his kindness in working with us. The guys who came to do the work were very nice and professional. They notified us as soon as they noticed an issue and took strides to remedy it by bringing in a dehumidifier and fan. We were happy with the results and I would highly recommend them.

Crew was very courteous and patient with small children who were very curious about repairs, would recommend team to others!

Mike Bailey & his team work tirelessly to ensure our clients are taken care of and made whole. Thank you a million times over!! -Madison, Rich, Dawn and Breton at Farmers Insurance!!

I used SERVPRO of Cecil County for mold remediation. Work started and completed on time. Everyone was courteous and professional, addressed my needs and answered my many questions to my satisfaction. Would definitely use again without hesitation and highly recommend.

Mike Bailey and SERVPRO of Cecil County were a tremendous help. Our company, Align Physical Therapy needed a thorough cleaning/disinfecting done quickly. They sent guys out to do a remediation the same day without any hassle. Highly recommend this company and team for prompt and excellent service.

Great service, quality, professionalism! Had my carpets cleaned throughout my whole house. They did a great job start to finish! Thanks SERVPRO of Cecil County!!!

The crew here was FANTASTIC!  They were very professional, flexible, easy to work with.  I can’t say enough nice things about you guys.  Everyone has been so great!

I want to thank Jesse and Joe for all your support and help during this very difficult time.  I appreciate you working with me and especially working with the Insurance Company, as they made our lives very difficult in the beginning.  All your time and effort has paid off and is truly appreciated. Well done..

I'd also like to call out each of the teams that worked on the restoration of my home. Each and every one was always professional, worked hard each day they were on-site and were an absolute joy to work with. This includes the initial crew that came to clean up and dry out the house back on 6/13...they arrived quickly and jumped right in. 

I'm not sure I would have made it through as well as I have if it wasn't for all the SERVPRO team members that worked on the house these past 5 months. Sincerely thankful for everything the team has done. 

The team did a outstanding job cleaning the carpets and removing the mildew smell in the basement. The results were amazing! Thank you for the excellent service.

Everyone involved was unbelievably friendly, prompt and competent! They were so thorough and considered things we hadn’t thought of. Hopefully we won’t need this service again, but would call them in an instant if necessary! Thanks to you all!!

They arrived at the house and removed all the wet damaged items from the basement quickly and efficiently. They did exactly what they said they would do. Would call them again!

SERVPRO is a huge company, they have all the muscle and equipment necessary to handle any size project easily, HOWEVER- I didn't feel like I was working with some huge corporation. I was working with Mike and Victor, they were our point men, and they took exceptional care of our project. They were fast and flexible, pricing was good, and the end result was excellent. Call Mike and Victor and get your project done!

SERVPRO of Cecil County did a great job of cleaning up and restoring a leak in our condo! They were on time, professional and very respectful that I was working from home while they were here. My only "better-if" would be more clear expectations in the beginning regarding timing, the sequence of events, etc. but again that's a very minor critique on the great work that they did. Between Victor, Mike, Kyler and the rest of the crew, it was a great experience.

SERVPRO cleaned and sealed our ducts after new HVAC installation and cleaned our dryer vent. The crew was prompt, courteous, and communicative. They were considerate in moving furniture, thoroughly cleaned the registers, and gave advice about maximizing our system efficiency. They even found a small problem in our ductwork and fixed it at no extra charge. I highly recommend SERVPRO.

The team did an outstanding job cleaning our carpets. Would highly recommend SERVPRO. Their crew was very respectful, friendly, informative of the process and did an excellent job.

We have used them several times now and every single time the work has been amazing! Recently, they cleaned our vents and dryer vent and the guys who took care of everything were super thorough, explained everything they did, went above and beyond to ensure everything gets cleaned well and they left the house after their work super clean!!! Highly recommend them!

The quality of their carpet cleaning work was outstanding. Sam and Dak were literally on their knees with a flashlight making sure they removed every possible spot on two floors of carpet. They removed some stains that we never thought would come out. The price was what we expected and considering the cleanliness of the carpet, SERVPRO of Cecil County is a great value and we highly recommend them with 5 Stars!

Both Sam and DAK are true professionals & masters of their craft. They are informative and friendly. They went above and beyond my expectations. I WILL be using this company again.

Thank you for the very professional conduct. Both of your techs maintained professionalism while not allowing any idle time to hold them up and finished 1 hour ahead of the estimate. Very impressed.

The entire SERVPRO team was courteous, professional and knowledgeable. They responded quickly to our needs and with excellent communication. They told us from the start that they were not done until we were 100% satisfied and they stood by that mantra. SERVPRO worked effortlessly with our insurance company and made a bad situation easier to deal with than we would have ever thought possible. Given the opportunity, there was nothing I would have changed about our experience. Our home now looks better than it did before the water damage. When the chips are down, you can rely on these guys!

All of the Cecil Guys and Repairs guys were simply phenomenal. We are so happy with your response and glad everything could be put back together quickly. I love the carpet so much, I want Joe to estimate for additional rooms in the house with the same carpet!

SERVPRO did a fantastic job with their SERVPRO Certified Clean of our restaurant. They responded quickly and had the personnel to get the job done quickly.

Thank you for your prompt service and great employees. The two young men you sent are exceptional employees of your company and represent your company well. I am happy with the outcome. We would definitely recommend you to others without hesitation.

My family recently had some water damage that was not addressed properly and it led to mold and mildew issues. I called Michael Hughes and he had a large crew out the very next day. They worked until almost 7pm to get everything removed. They had been here every day since to check various things. They call ahead to notify us that they are coming. They always wear a mask and are courteous. They have been very informative and helpful in the process. The rebuilding of our finished portion of the basement begins soon and we are excited. I highly recommend this company to anyone in the area.

I recently had water damage to my house, the SERVPRO crew came in (WOW) these guys were friendly, polite, trustworthy, and did an amazing clean up job. Nothing, I mean no debris was left on the floor, they work as a team, should they walk you thru every step. SERVPRO is the best company out there, I have their number on speed dial. Thank you for your excellent service.

I recently had water damage in my basement and rec room. Called SERVPRO Of Cecil COUNTY and talked to Jessie who had Victor come out to the house and filed an insurance claim the next day. He was super. Crew came in the following day and started the process cleaning up and getting rid of damage on the property and hauling it away, checking the humidity each day til it was right. Crew was polite, hardworking and knowledgeable. Afterwards Jessie sent in Joe for construction problems. Again!!!!!!! Super guy and crew. They all had a job and worked well together to get the job done correctly. Very satisfied and would HIGHLY RECOMMEND. Thank you all. I have to give a special shout out to Jessie. She was very helpful with any questions and led me through the process. Her personality was 100%. She made the process enjoyable through a tough time. SERVPRO is lucky to have you. 5 STARS. Again!!!! Thanks Jessie

Thank you to SERVPRO for their extreme responsiveness and quick clean-up from some vandalism that occurred at my office building last week. Within twenty minutes of contacting them, they came out, looked at the damage and mess caused by someone throwing a large piece of gravel and rocks through a window, and by Saturday morning, everything was cleaned up and the window repaired.

They don’t need any improvements, they were perfect doing the job.  I would strongly recommend SERVPRO to anyone.

I am happy with the crew. They did a great job for us. It looks amazing!

I was impressed with their response time and with how thorough the crew was. It looks "Like it never even happened."

We are extremely happy with their response time. We are also happy with their efforts to complete the job in one day and get us back up and running "Like it never even happened."

I had SERVPRO of Cecil County come to my home to give me a free estimate on water and growth removal after I noticed there was water damage beneath my laminate flooring in my basement.  They came to my home for the estimate the very next day. The quote was beyond reasonable and they "gave me a break" knowing I was going to need to pay out of pocket.  Victor Sotolotto was so friendly and did a wonderful job explaining everything in detail to me.  He was very patient with all of my questions as I knew nothing about the type of work I needed done!!  Victor even went around my home and told me how I could help prevent any further water intake by adding some grading around the edge of my foundation.  He recommended the gutter extensions to lead the water away from my home as well.  Victor and his co-worker, Michael Bailey, even made a voluntary 2nd visit to my home so they could be there to help me explain to my insurance adjuster the cause of the water damage to verify if it would be covered. After the adjuster left they helped me put on my gutter extensions. Michael went above and beyond and even knocked a wasp nest down for me while I waited safely inside.  I also wanted a piece of heavy electronics equipment moved  to make sure it was safe and out of the way.  They volunteered to move it for me!!   When the work was done, a few larger items were out of place and too heavy for me to move back by myself.  I messaged Victor and he and Michael came to my home with two other co-workers within 30 minutes and moved the larger items back for me.

Words can't express how pleased I am with their professionalism, excellent customer service, and how they went above and beyond what they really needed to do.  They even were able to knock my bill down a bit knowing that it wasn't covered by my insurance.  I'm very pleased with the finished product!!

Had SERVPRO of Cecil County to my house to clean up after my toilet leaked from the 2nd floor into my kitchen. The crew did a great job. Very quick response. Crew came out on a Saturday afternoon and took care of everything. Very thankful for Victor and his crew. Highly recommend!!

The crew did an absolutely great job. I am very pleased with the work and crew.

I couldn't be happier with the crews and with the job they did on my carpets. They did a great job at a great price and I highly recommend them.

I am very happy with the crews. They were very neat and cleaned up after themselves. I am also happy with the quick turn around of the job. Will recommend them in the future.

I unfortunately had mold in my basement. it was a mess and very upsetting. Victor and his crew were efficient, polite and professional. They really went the extra mile. I really appreciated when I was thanking Victor how he said, "No problem. We just want to make sure your family is safe." Highly recommended!

SERVPRO was able to provide fast service. The two young men that cleaned the carpets were very professional and thorough. The carpets look great!

What a fantastic job they did cleaning our carpets at the Cecil County Board of REALTORS - the carpets had not been cleaned in a long time and I was not too positive about them coming clean. However, they were also able to remove some very nasty looking spots. Thanks so much, SERVPRO of Cecil County. Would recommend to anyone needing carpet cleaning. Also, the cost was very reasonable.

The team came as soon as we called and were so helpful. We had a million questions and they were patient and polite. The guys were the most respectful people who have ever come into our home. They were vigilant and explained every step of the way. I highly recommend this crew!

I am happy with the job the production crew and project manager completed at my home. Thank you!

The crew were very nice and professional. They were very polite and very understanding as well as respectful and well-maintained. The team works so well together.

Everything was perfect. Joe Hughes stopped by today and was great. Victor was also awesome and I have no concerns. I’ve had services with them before and as usual, I am very satisfied with the team.

Amazing service. Fast and friendly, and the work I had done is outstanding. Plus the craftsman that did work cleaned up like they were never there!! AMAZING!!

They have an excellent crew. They were very professional and did a great job!

They were very thorough and professional when taking care of the water damage in my home. Thank you!

They did an amazing job! Everything went well. They were able to help us out even with moving from one location to the next. They had very good timing also.

Everyone was so nice and personable. They went above and beyond with the work and were very professional. I am very happy with the service!

Everyone I dealt with was very nice, courteous and professional. Thank you for your help!

I am very happy with the soot cleaning job they completed at my home. They did a great job!

Jonathan, Eric and crew were very helpful as well as insurance and scheduling. I appreciate that everything got done quickly and neatly, and I am happy to see a company that works together so well. I know who to call when I have a problem.

Service was excellent! Michael went over and above to ensure everything was completed and done well.

The crew was very professional and courteous of our house. They kept us very informed of the process during our water loss. I would definitely use them again if I had to. Thank you so much.

I was concerned about the work being done in my home, but the crew did a fantastic job! It went very smoothly and everything looks great. I was happy that they were able to get me in at the last minute and I'm very pleased with the work. 

The crew was great and we are very happy with the work. Thank you for your help!

The crew was great, and Michael was extremely helpful. I am very thankful that they were able to come out to help so quickly.

They did a great job steam cleaning our carpeting!

The crew was great and I'm happy that they were able to get out so quickly. I will keep them in mind in the future!

I am very happy with the carpet cleaning service. We will use them in the future!

Very satisfied with the quick service, thank you!

Great job! I have recommended this franchise to friends and family already.

SERVPRO was professional from start to finish for our job. Mike, our initial contact, was courteous and efficient. Tony, the foreman onsite throughout the job, was absolutely excellent. He was professional, courteous, prompt, kind, responsible, reliable, and went above and beyond to accommodate us and make life as easy as possible. He put up plastic walls and cleaned very thoroughly at the end of each day. His team of helpers did a fantastic job too.

Very happy to see they sponsored Rising Sun’s Fire Company Sportsman Bash. Thank you!

"SERVPRO has been so good to me. The crew was always friendly and did awesome work."

SERVPRO does an amazing job!! They are very responsive with my clients that are in need! I haven’t had one client that wasn’t satisfied!!

Great company. Made sure they restored the damage in my home. Just like they advertise when they were done it was like it never happened. Would highly recommend.

They did an amazing job. Thank you! This situation was made much easier with the help of SERVPRO!

The crew was very polite. I would recommend them for restoration services!

Great service! The subfloor replacement team used a tent system to minimize dust. This was terrific and kept everything in my home clean!

I'm very pleased with the service provided and the crew service team that helped me.

The crew did well with the work after I found mold in my home and I am very happy with the service!

They did a great job taking care of the mold in my basement. Thank you for your help!